Moving Policy
At Metro Movers Co LLC, we take the stress out of moving.
1. Damage & Liability Policy
At Metro Movers Co LLC, we take every precaution to handle your belongings with care. However, accidents can happen. Below are our policies regarding damages and liability:
1.1. Liability Waver
By scheduling or using our services the client acknowledges and agrees that we are authorized to handle, transport, load & offload as part of moving services. The client understands that moving involves inherent risk including but not limited to dents, shifting or breakage etc of items during transportation & move. By proceeding with service, the client accepts full responsibility for these risks and agrees Metro Movers Co shall not be held liable for any accidental damage or breakage during the move.
1.2. Liability Waver
We are not liable for damage to the following items:
• Items packed by the customer.
• Fragile items (glass, artwork, electronics, antiques) not properly packed or disclosed before the move.
• Pressed wood furniture (particle board) due to its fragile nature.
• Jewelry, cash, important documents, or other high-value personal items (these items should be packed away by client before hand & handled by client.
1.3. Reporting Damages
• Customers must report any damages within 24 hours of the move completion.
• Claims should be submitted via email with photos and a description of the damage.
2. Moving Preparation & Scheduling Policy
To provide the best moving experience, customers must follow these preparation and scheduling guidelines:
2.1. Booking & Cancellation
Moves must be scheduled at least 24 hours in advance to ensure proper preparation.
•PLEASE NOTE ALL DEPOSITS GIVEN TO SECURE A MOVE ARE NON-REFUNDABLE IF CLIENT DECIDES TO CANCLE MOVE.
2.2. Packing & Readiness
• Customers are responsible for ensuring all items are packed and ready before the movers arrive (unless packing services are purchased).
• All loose items must be boxed, taped, and labeled to prevent loss or damage.
• If packing is incomplete upon arrival, additional charges may apply for extra labor time.
2.3. Specialty Items & Extra Services
• Any oversized, fragile, or specialty items (e.g., pianos, safes, antiques) must be disclosed at booking to ensure proper handling and equipment.
• Extra charges may apply for handling heavy or high-value items.
2.4. Elevators & Parking
• If moving from an apartment or office building, the customer is responsible for reserving elevator access and ensuring adequate parking for the moving truck.
• Delays due to lack of elevator access or parking may result in additional charges.
3. Weather & Unforeseen Circumstances Policy
3.1. Weather-Related Delays
• Metro Movers Co operates rain or shine, but for safety reasons, we may delay moves due to severe weather (e.g., thunderstorms, ice storms, or flooding).
• Customers will be notified of rescheduling options in case of extreme weather.
3.2. Unexpected Delays & Traffic
• While we do our best to adhere to scheduled time slots, unexpected traffic, road closures, or accidents may cause minor delays.
• If a delay exceeds 1 hour, our team will communicate updates with the customer.
4. Payment Policy
• Full payment is due upon completion of the move unless otherwise agreed in writing.
• We accept cash, credit cards, and electronic payments (no personal checks).
• Hourly rates are charged in 30-minute increments after the first hour.
• Late payments may result in additional fees.
By booking with Metro Movers Co, you agree to these policies. Our goal is to ensure a smooth, transparent, and stress-free moving experience for all customers. If you have any questions, please contact us at or info@metropmovers.com