Moving Policy
1. Damage & Liability Policy
At Metroplex Movers, we take every precaution to handle your belongings with care. However, accidents can happen. Below are our policies regarding damages and liability:
1.1. Limited Liability
• Metroplex Movers is only liable for damages caused by our team due to negligence or mishandling.
• Our standard liability coverage is $0.60 per pound per item in accordance with industry standards.
• Customers who require additional protection are encouraged to purchase third-party moving insurance.
1.2. Items Not Covered
We are not liable for damage to the following items unless caused by direct negligence:
• Items packed by the customer (unless visibly mishandled by our movers).
• Fragile items (glass, artwork, electronics, antiques) not properly packed or disclosed before the move.
• Pressed wood furniture (particle board) due to its fragile nature.
• Jewelry, cash, important documents, or other high-value personal items.
1.3. Reporting Damages
• Customers must report any damages within 24 hours of the move completion.
• Claims should be submitted via email with photos and a description of the damage.
• Metroplex Movers will assess the claim and determine appropriate compensation, if applicable.
2. Moving Preparation & Scheduling Policy
To provide the best moving experience, customers must follow these preparation and scheduling guidelines:
2.1. Booking & Cancellation
Moves must be scheduled at least 24 hours in advance to ensure proper preparation.
• Cancellations made less than 10 hours before the move may incur a $50 cancellation fee.
2.2. Packing & Readiness
• Customers are responsible for ensuring all items are packed and ready before the movers arrive (unless packing services are purchased).
• All loose items must be boxed, taped, and labeled to prevent loss or damage.
• If packing is incomplete upon arrival, additional charges may apply for extra labor time.
2.3. Specialty Items & Extra Services
• Any oversized, fragile, or specialty items (e.g., pianos, safes, antiques) must be disclosed at booking to ensure proper handling and equipment.
• Extra charges may apply for handling heavy or high-value items.
2.4. Elevators & Parking
• If moving from an apartment or office building, the customer is responsible for reserving elevator access and ensuring adequate parking for the moving truck.
• Delays due to lack of elevator access or parking may result in additional charges.
3. Weather & Unforeseen Circumstances Policy
3.1. Weather-Related Delays
• Metroplex Movers operates rain or shine, but for safety reasons, we may delay moves due to severe weather (e.g., thunderstorms, ice storms, or flooding).
• Customers will be notified of rescheduling options in case of extreme weather.
3.2. Unexpected Delays & Traffic
• While we do our best to adhere to scheduled time slots, unexpected traffic, road closures, or accidents may cause minor delays.
• If a delay exceeds 1 hour, our team will communicate updates with the customer.
4. Payment Policy
• Full payment is due upon completion of the move unless otherwise agreed in writing.
• We accept cash, credit cards, and electronic payments (no personal checks).
• Hourly rates are charged in 30-minute increments after the first hour.
• Late payments may result in additional fees.
By booking with Metroplex Movers, you agree to these policies. Our goal is to ensure a smooth, transparent, and stress-free moving experience for all customers. If you have any questions, please contact us at or info@metropmovers.com